Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide to Us

Contact Details: Name, email address and phone number. Payment Information: Payments may be processed via bank transfer or secure third-party payment providers. We do not store or have access to your full card or bank details. Fitness and Health Information: Details provided in your Fitness Classes Form (PAR-Q) including medical conditions, injuries, medications and other health information required to ensure your safety during exercise. Health information is collected solely to ensure participant safety during fitness activities and is never used for marketing purposes. Other Information: Information provided when contacting us through website forms, emails, phone calls or messages.

1.2 Automatically Collected Information

When you visit our website we may automatically collect certain information including:

Device Information: IP address, browser type, device type and operating system. Usage Data: Pages visited, time spent on the website, clicks and navigation patterns. Cookies: Information collected through cookies and similar tracking technologies (see Section 8).

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To process bookings, manage memberships, deliver fitness classes and maintain participant safety. To Communicate: To send booking confirmations, schedule changes, class updates and responses to enquiries. Marketing (with consent): To send newsletters, promotions and information about upcoming classes or events. To Improve Our Services: To analyse website usage and improve performance and customer experience. Legal and Regulatory Compliance: To fulfil legal obligations, insurance requirements or respond to lawful requests.

3. Lawful Basis for Processing

Under UK GDPR, we process your personal data using the following lawful bases:

Contract – to provide the fitness services you have booked. Consent – for marketing communications and for processing health information in your PAR-Q form. Legitimate Interest – ensuring participant safety, improving services and managing our operations. Legal Obligation – complying with regulatory, insurance and record-keeping requirements.

Sensitive health data (PAR-Q information) is processed under explicit consent and for health and safety purposes.

4. Sharing Your Information

We may share your personal information with:

Service Providers: Trusted third parties who provide services such as website hosting, email services or secure payment processing. Legal Authorities: If required by law, regulation or to protect our legal rights. Business Transfers: If part or all of our business is transferred, merged or sold.

We do not sell your personal information and we never share your data with third parties for their own marketing purposes.

5. Data Storage and Security

We take strong and reasonable steps to protect your personal information, including:

Secure password-protected systems Encrypted digital storage Restricted access to health-related data Regular reviews of our data protection procedures

While we strive to protect your information, no method of online transmission or storage is completely secure and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data Correct inaccurate or incomplete information Request deletion of your personal data (“right to be forgotten”) Object to certain types of processing (including marketing) Restrict processing in certain circumstances Request data portability in a commonly used format Withdraw consent at any time

To exercise any of these rights, contact us at:

📧 bookings@jumps-club.co.uk 📞 +44 7843 765 327

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at: 🌐 https://www.ico.org.uk

7. Retention of Personal Data

We keep personal data only for as long as necessary for the purposes outlined in this policy or as required by law.

Typical retention periods include:

PAR-Q forms and health declarations: up to 7 years after your last class (insurance and legal requirements) Booking and attendance records: up to 2 years Marketing data: until you unsubscribe General enquiries: up to 12 months

After these periods, data is securely deleted or anonymised.

8. Cookies and Tracking Technologies

We use cookies to improve your experience on our website.

8.1 Types of Cookies Used

Essential Cookies: Required for the website to function properly. Analytics Cookies: Help us analyse website traffic and user behaviour. Functional Cookies: Remember preferences and improve user experience.

8.2 Managing Cookies

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

For more information please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of those websites before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or improvements to our practices. Any updates will be published on this page with a revised “Last updated” date.

11. Contact Us

If you have questions, concerns or requests regarding your personal data, please contact us:

Jumps Club Norwich

🌐 Website: https://jumps-club.co.uk 📧 Email: bookings@jumps-club.co.uk 📞 Phone: +44 7843 765 327

We are committed to protecting your privacy and maintaining your trust in our services.