Privacy Policy

Last updated: 29 September 2026

Who We Are

Jumps Club Norwich is operated by Alexandra Ene, Kangoo Jumps Instructor. For the purposes of applicable data protection law, Alexandra Ene trading as Jumps Club Norwich is the data controller for the personal information described in this Privacy Policy.

This Privacy Policy explains what personal information we collect, why we use it, how we protect it, who we may share it with, how long we keep it and the rights available to you.

1. Information We Collect

1.1 Information You Provide to Us

• Contact Details: Name, email address and phone number.
• Date of Birth and Age Information: Date of birth and/or age, used to verify eligibility for classes and to apply any age-related participation requirements.
• Emergency Contact: The name and contact details of your nominated emergency contact or next of kin, used to contact them where reasonably necessary in connection with your participation or an emergency.
• Booking and Account Information: Class bookings, attendance, membership or package information, preferences and related customer-service records.
• Equipment Information: Shoe size and, where relevant, other information needed to select, fit, allocate and manage Kangoo Jumps® rebound shoes or other equipment safely.
• Weight Information: Weight, where requested, used for participant safety and to determine suitability or appropriate use of Kangoo Jumps® rebound shoes and equipment. This information is not used for marketing purposes.
• Payment Information: Payments may be processed through secure third-party payment providers or other agreed payment methods. We do not intentionally store or have access to your full payment-card details where these are processed directly by the payment provider.
• Fitness and Health Information: Information provided through the PAR-Q Health Questionnaire or other safety-related forms, including medical conditions, injuries, medications or other health information that you choose or are required to provide for participation and safety.
• Photo and Video Information: Where you have provided the appropriate consent through our separate Photo, Video & Social Media Consent Form, photographs and/or video recordings in which you appear may be collected for promotional purposes.
• Other Information: Information you provide when contacting us through website forms, email, telephone calls, text messages or social media.

We aim to collect only information that is adequate, relevant and necessary for the purposes described in this policy.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, depending on the cookies and similar technologies that you have accepted, including:

• Device and technical information such as IP address, browser type, device type and operating system.
• Website usage information such as pages visited, approximate visit activity, clicks and navigation patterns.
• Cookie and similar technology information as described in our Cookie Policy.

2. How We Use Your Information

• Providing Services: To process bookings and payments, manage memberships and packages, maintain attendance records, organise classes and provide our fitness services.
• Health and Safety: To review relevant information provided through the PAR-Q and other safety forms, assess whether participation may require additional precautions, manage equipment suitability and respond appropriately to health or safety concerns disclosed to us.
• Communication: To send booking confirmations, reminders, schedule changes, class information and replies to enquiries.
• Marketing: To send newsletters, promotions and information about classes or events where you have provided the required consent or where another lawful basis permits the communication.
• Photography and Video: To use photographs and video recordings for promotional purposes only where you have selected YES on our separate Photo, Video & Social Media Consent Form.
• Service Improvement: To understand website use and improve our services, website performance and customer experience, subject to the lawful basis applicable to the relevant processing.
• Legal and Business Requirements: To comply with legal obligations, insurance requirements, accounting or record-keeping requirements, establish or defend legal claims, and respond to lawful requests.

3. Lawful Bases for Processing

Under the UK GDPR, we identify a lawful basis for each purpose for which we process personal data. The basis we use depends on the information and the purpose of the processing.

• Contract: Where processing is necessary to provide services you have booked, manage your booking or otherwise perform our agreement with you.
• Consent: Where you have freely given consent for a specific purpose, such as certain marketing communications or promotional photography/video. You can withdraw consent at any time where consent is the lawful basis.
• Legitimate Interests: Where necessary for legitimate business purposes such as administering our operations, responding to enquiries, improving services, maintaining security, preventing misuse and managing or defending legal claims, provided that our interests do not override your rights and interests.
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
• Special-Category Health Information: Health information is special-category personal data. Where we process health information, we rely on an applicable UK GDPR Article 6 lawful basis together with an applicable Article 9 condition. Where explicit consent is the condition relied upon, that consent will be obtained clearly and can be withdrawn subject to any lawful reason we may have to retain or process information.

We do not use PAR-Q or other health information for direct marketing.

4. Sharing Your Information

We may share personal information with the following categories of recipients where necessary and lawful:

• Website, booking and software providers that help us operate bookings, customer records and our website.
• Email, messaging and communications providers used to send service communications.
• Payment service providers that securely process transactions.
• Professional advisers, insurers or other service providers where reasonably necessary for business, insurance, legal or compliance purposes.
• Public authorities, regulators, courts or law-enforcement bodies where required by law or necessary to exercise or protect legal rights.
• A buyer, successor or professional adviser in connection with a proposed or completed business transfer, merger or sale, where lawful.

We do not sell your personal information. We do not share your personal information with third parties for their own direct marketing purposes unless you have been clearly informed and have provided any consent required by law.

Some service providers may process information outside the UK. Where personal data is transferred outside the UK, we will use an appropriate lawful transfer mechanism and safeguards where required by applicable data-protection law.

5. Data Storage and Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to people or providers who need it for legitimate purposes.

Health-related information is handled with additional care and access is limited where appropriate.

We use password protection, secure systems and other appropriate security measures where available.

We periodically review our data-protection and security practices.

No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights under the UK GDPR including:

• The right to be informed about how your personal information is used.
• The right to request access to your personal information.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing, including direct marketing.
• The right to data portability in circumstances where this right applies.
• The right to withdraw consent at any time where consent is the lawful basis for processing.

To exercise your rights, contact us at bookings@jumps-club.co.uk or +44 7843 765 327. We may need to verify your identity before responding to a request.

If you are not satisfied with how we handle your personal data, you can complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk

7. Retention of Personal Data

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including where necessary to meet legal, accounting, insurance, safeguarding or legitimate business requirements.

• PAR-Q forms and health declarations: Typically up to 7 years after your last class where necessary for insurance, legal claims, safeguarding or other justified business purposes, subject to periodic review.
• Booking and attendance records: Typically up to 2 years after the relevant activity, unless a longer period is required or justified.
• Date of birth and age information: Typically retained for as long as reasonably necessary to verify eligibility and administer participation, and thereafter in accordance with the relevant booking/customer-record retention period.
• Emergency contact: Retained while you are an active participant and for a reasonable period afterwards where necessary for record-keeping, legal or insurance purposes.
• Shoe size and equipment information: Retained while reasonably necessary to administer equipment allocation, participant safety and relevant customer records.
• Weight information: Retained only for as long as reasonably necessary for safety and equipment-suitability purposes and any applicable insurance or legal requirements.
• Marketing records: Until you unsubscribe, withdraw consent where consent is the lawful basis, or the information is otherwise no longer required.
• General enquiries: Typically up to 12 months after the enquiry is closed, unless a longer period is reasonably necessary.

Where information is subject to an ongoing dispute, legal claim, insurance matter or legal requirement, we may retain it for longer for as long as reasonably necessary. When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies. We use essential technologies needed for the website to function, and may use optional technologies such as analytics or functional cookies where permitted and, where required, only after you have given consent.

8.1 Types of Cookies

• Essential Cookies: Necessary for core website functionality, security or services you have requested.
• Analytics Cookies: Help us understand how visitors use the website so we can improve it. These are optional where consent is required.
• Functional Cookies: May remember preferences or provide enhanced functionality. These are optional where consent is required.

8.2 Managing Cookies

Where our website provides a cookie consent tool, you can accept, reject or manage optional cookies through that tool. You can also control or delete cookies through your browser settings. Disabling some cookies may affect website functionality.

For more information about the cookies and similar technologies actually used on our website, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external third-party websites or services. We are not responsible for their privacy practices, security or content. We encourage you to review the relevant privacy notices before providing personal information to those third parties.

10. Photography, Video & Social Media

Photography and video for promotional or social-media purposes are handled through a separate Photo, Video & Social Media Consent Form.

Participants must select either YES, I CONSENT or NO, I DO NOT CONSENT. We record the selected choice so that we can respect the participant’s preference.

Choosing NO will not affect the participant’s ability to book or participate in a Jumps Club Norwich session.

Where consent is provided, photographs or recordings may be used on Jumps Club Norwich social-media pages, website and other promotional materials described in the consent form. Consent may be withdrawn at any time by contacting bookings@jumps-club.co.uk.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Where reasonably practicable, we will take account of a withdrawal for future promotional use.

11. Children and Participants Under 18

Where a participant is under 18, information may be provided by a parent or legal guardian or another person with appropriate authority. Where consent is required, we will seek the appropriate consent for the relevant activity.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data-processing practices, legal requirements or improvements to our procedures. The current version will be published on this page with a revised “Last updated” date.

13. Contact Us

Jumps Club Norwich
Data Controller: Alexandra Ene trading as Jumps Club Norwich
Website: https://jumps-club.co.uk
Email: bookings@jumps-club.co.uk
Phone: +44 7843 765 327

If you have any questions, concerns or requests regarding your personal data, please contact us using the details above.

Jumps Club Norwich is committed to protecting your privacy and handling your personal information responsibly.