Terms & Conditions
Last updated: 29 September 2026
Website: www.jumps-club.co.uk
Email: bookings@jumps-club.co.uk
Phone: +44 7843 765 327
1. Definitions
“Consumer” means an individual purchasing services for personal, non-business use.
“Fitness Classes” means any Kangoo Jumps® group class, training session, event or instruction delivered by Jumps Club Norwich.
“Instructor” means Alexandra Ene, the Jumps Club Norwich instructor.
“Our Premises” means any venue where classes or events are held, as advertised by Jumps Club Norwich.
“PAR-Q Health Questionnaire” means the Physical Activity Readiness Questionnaire completed before participating in a first class and whenever Jumps Club Norwich requires an updated questionnaire.
“Participant Disclaimer” means the Participant Consent, Disclaimer & Assumption of Risk form which must be completed before participation.
“Price List” means the current prices for classes, memberships, packages and other services published on our website or booking platform.
2. Joining Our Classes
Bookings may be made through the Jumps Club Norwich website, booking platform, email, telephone/text message or social media, where applicable.
Before participating in a first class, participants must complete:
- the PAR-Q Health Questionnaire;
- the Participant Consent, Disclaimer & Assumption of Risk form.
By completing the required forms and booking a class, you confirm that the information provided is accurate and that you agree to these Terms & Conditions.
Participants must be aged 14 or over. Participants aged 14–17 must be registered by a parent or legal guardian, and a responsible adult must remain present throughout the session.
3. Intro / Trial Sessions
New clients may purchase an Intro Sessions pack of 3 classes for £23.
All 3 sessions must be used within one calendar month of purchase.
The Intro Sessions offer is available to new clients only and cannot be used after the client has purchased a Jump Pass or attended a class on a Pay-As-You-Go basis.
The Intro Sessions offer cannot be combined with another introductory offer.
4. Jump Pass
Jumps Club Norwich offers Jump Pass options that provide access to discounted class prices.
Current Jump Pass options include:
- 6-Week Jump Pass – £26
- 6-Month Jump Pass – £95
Jump Passes must be paid for in advance and do not provide unlimited class attendance. Jump Pass holders pay £5 for each class attended during the active Jump Pass period.
A Jump Pass expires at the end of its stated validity period, regardless of the number of sessions attended, unless Jumps Club Norwich agrees otherwise.
Jump Pass fees are non-refundable except where a refund is required by law or expressly provided for under these Terms & Conditions.
Jump Pass benefits are valid only during the active period, are non-transferable and cannot be shared with another person.
5. Pay-As-You-Go Classes
Clients may attend classes on a Pay-As-You-Go (PAYG) basis. The standard PAYG price is £12 per session.
Participants who own and use their own suitable Kangoo Jumps® rebound shoes may attend on a PAYG basis at £10 per session.
The £10 own-boots rate does not require a Jump Pass, membership or other ongoing commitment. Payment must be made before the class begins unless another payment arrangement has been agreed in advance.
6. 10-Session Package
Jumps Club Norwich offers a 10-session package for £99.
The 10-session package may be used for eligible Jumps Club Norwich classes and must be used within 2 calendar months of purchase.
Each attendance uses one session from the package. Unused sessions expire at the end of the 2-month validity period and are non-refundable, except where a refund is required by law.
The 10-session package is non-transferable and cannot be shared with another person.
7. Booking & Attendance
Participants should:
- arrive at least 10 minutes before the class begins;
- wear suitable sports clothing;
- wear long or knee-length socks when using Kangoo Jumps® rebound shoes;
- follow all reasonable instructor safety instructions.
Participants arriving more than 10 minutes late may not be permitted to join the class where admission would create a safety risk. Where a participant cannot be admitted because of late arrival, the booking may be treated as used and may not be refundable.
8. Cancellation Policy
If you cannot attend a booked class, please notify Jumps Club Norwich as soon as possible.
Cancellations made at least 24 hours before the scheduled class start time may be rescheduled or refunded, subject to the terms of the booking or package purchased.
Cancellations made less than 24 hours before the scheduled class start time are non-refundable and the session will be treated as used.
Nothing in this cancellation policy affects any statutory rights that cannot lawfully be excluded or restricted.
9. Missed Sessions & Illness
If a client does not attend a booked class without prior notice, the booking will be treated as follows:
- Intro / Trial and PAYG bookings will be marked as used.
- Jump Pass holders will forfeit the applicable session fee/booking entitlement.
- Any other package or membership will be dealt with in accordance with its specific terms.
Illness does not automatically qualify for a refund. Requests relating to serious illness or injury may be considered on a case-by-case basis. Where appropriate, Jumps Club Norwich may offer a membership freeze, alternative session or other reasonable arrangement at its discretion.
10. Instructor Cancellations
Jumps Club Norwich may need to cancel or reschedule a class because of instructor illness, venue issues, safety concerns or circumstances beyond reasonable control.
Where possible, reasonable notice will be provided. If Jumps Club Norwich cancels a class, affected participants will be offered an alternative session, class credit or refund, as appropriate to the booking.
11. Health & Safety
Participation in Kangoo Jumps® fitness classes involves physical activity and exercise.
Before participating, you confirm that:
- you have considered your health, fitness level and any medical conditions, injuries or other circumstances that may affect your ability to participate safely;
- you have provided accurate and complete information in your PAR-Q Health Questionnaire;
- where appropriate, you have sought medical advice about whether the activity is suitable for you;
- you understand the physical nature and inherent risks associated with exercise.
Failure to provide accurate and relevant health information may result in participation being refused or stopped where Jumps Club Norwich reasonably considers this necessary for safety.
12. Assumption of Risk & Participant Responsibility
By participating in Kangoo Jumps® fitness classes, you acknowledge that physical exercise involves inherent risks, including but not limited to muscle strains, sprains, falls, dizziness, joint injuries and other physical harm.
You voluntarily choose to participate and are responsible for monitoring your own physical condition during exercise.
You should work at a level that is appropriate for you and may take a break, modify a movement or stop participating at any time if you feel uncomfortable, unwell, dizzy, short of breath, in pain or otherwise unable to continue safely.
You must inform the instructor if you experience pain, dizziness, feel unwell, or have an injury or other concern that may affect your ability to participate safely.
The Participant Consent, Disclaimer & Assumption of Risk form provides additional information about the risks and participant responsibilities.
13. Kangoo Jumps® Rebound Shoes & Equipment
Where Kangoo Jumps® rebound shoes or other equipment are provided, participants must use them only as instructed.
Participants must follow the instructor’s guidance regarding fitting, adjustment and safe use and must report any damaged, defective or unsuitable equipment immediately.
Participants must not alter or misuse equipment or continue using equipment they reasonably believe to be unsafe.
14. Class Rules
For the safety and enjoyment of all participants, participants must not:
- attend or participate while under the influence of alcohol, recreational drugs or any substance that may impair safe participation;
- bring food, glass containers or crockery into the exercise area;
- smoke or vape inside the premises;
- wear sharp jewellery or accessories that could cause injury;
- behave in a disruptive, threatening, abusive or unsafe manner.
Participants who behave in a disruptive, unsafe or inappropriate manner may be asked to leave the class or venue. In such circumstances, no refund will normally be provided, subject to any rights the participant may have under applicable law.
15. Personal Belongings
Participants are responsible for their personal belongings. Jumps Club Norwich is not responsible for loss, theft or damage to personal belongings brought to class venues, except where liability cannot lawfully be excluded or limited.
16. Limitation of Liability
Participants acknowledge that exercise involves inherent risks and agree to participate responsibly and follow reasonable safety instructions.
Nothing in these Terms & Conditions or any related disclaimer excludes or restricts liability that cannot lawfully be excluded or restricted under UK law, including liability for death or personal injury caused by negligence.
Subject to the above and to the extent permitted by law, Jumps Club Norwich is not responsible for loss or damage arising solely from a participant’s failure to follow reasonable safety instructions, failure to disclose relevant health information, or misuse of equipment.
Nothing in these Terms & Conditions limits or excludes any statutory rights or remedies available to consumers.
17. Events Beyond Our Reasonable Control
Jumps Club Norwich is not responsible for delays, cancellations or disruptions caused by circumstances beyond its reasonable control, including severe weather, venue closures, public health restrictions, utility or technical problems, or other unforeseen events.
Where such circumstances affect a class, Jumps Club Norwich will notify affected participants as soon as reasonably possible and will offer an alternative session, credit or refund where appropriate to the circumstances and booking.
18. Data Protection & Media Consent
Personal data is processed in accordance with the Jumps Club Norwich Privacy Policy and applicable data-protection law, including the UK GDPR and Data Protection Act 2018.
Photo, video and social-media consent is dealt with through a separate Photo, Video & Social Media Consent Form.
Participants must select one of the available options on that form: YES, I CONSENT, or NO, I DO NOT CONSENT.
The media-consent form must be completed before participation and the selected choice will be recorded by Jumps Club Norwich so that the participant’s preference can be respected.
Choosing not to consent to photography or video for promotional or social-media purposes will not affect the participant’s ability to book or participate in a Jumps Club Norwich session.
19. Complaints
We welcome feedback and aim to provide a positive experience for all participants.
If you have a concern or complaint, please contact:
- bookings@jumps-club.co.uk
- We aim to acknowledge complaints within 7 days and will endeavour to resolve them as promptly as reasonably possible.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, prices, booking arrangements or legal requirements.
The current version will be published on the Jumps Club Norwich website with a revised “Last updated” date. Changes will not remove or restrict statutory rights that apply to existing bookings or contracts.
21. Contact Information
Jumps Club Norwich Instructor: Alexandra Ene Website: www.jumps-club.co.uk Email: bookings@jumps-club.co.uk Phone: +44 7843 765 327
By booking a Jumps Club Norwich class, you confirm that you have had the opportunity to read these Terms & Conditions and agree to them.